Answers, guidance, and direct access to the SalientPOS support team.
Salient Speak is the secure messaging and communication hub connecting SalientPOS merchants with our internal technical support and account management teams.
Need help with your SalientPOS subscription, hardware, or Salient Speak setup? Reach our team directly.
Quick answers to common Salient Speak questions.
Yes. Salient Speak uses end-to-end data encryption in transit (TLS 1.3 / SRTP) and AES-256 encryption at rest. Your store discussions, customer logs, and attached documents are fully protected against unauthorized access.
You can initiate a direct audio or video call with any team member or SalientPOS support agent by tapping the Phone or Video icon inside any direct message or support channel. You will be prompted to allow Microphone and Camera permissions upon your first call.
Support calls may be recorded for technical reference, ticket logging, and quality control. When a call is being recorded, an audible audio cue and visual on-screen notification will inform all active participants.
Salient Speak requires microphone permissions for audio calling and sending voice messages, and camera permissions for video calling and taking pictures or attaching photos directly to your chats.
To request the complete deletion of your Salient Speak user profile, chat history, and call logs, send an email to support@salientpos.com from your registered account address with the subject line “Account Deletion Request - Salient Speak”.
